配送ポリシー

Shipping & Quality Guarantee Policy

At [geeyelle], we are committed to providing you with the finest handcrafted Red Sandalwood art. Because our pieces are often unique or custom-made, we have established the following policies to ensure a smooth and transparent shopping experience.

1. Pre-Shipment Quality Inspection (Your Peace of Mind)

We treat every piece of sandalwood as a masterpiece. To ensure you are 100% satisfied with the craftsmanship before it leaves our studio:

  • Request an Inspection: We encourage you to contact us at [xz95_business@163.com] after placing your order.

  • Photos & Videos: Upon request, we will provide high-definition photos or a short video of your specific item for inspection.

  • Confirmation: Once you have reviewed and confirmed the quality, we will proceed with professional packaging and shipping.

2. Customized & Personalized Products

  • No Returns or Exchanges: Please note that all customized products, personalized engravings, or specially commissioned carvings are made specifically for you. As such, these items are not eligible for returns or exchanges once the order has been processed or shipped.

  • Final Sale: All sales on custom items are final. We strongly recommend using our "Pre-Shipment Inspection" service (see Section 1) to confirm your satisfaction before the item is sent.

3. Shipping Rates & Delivery Estimates

We ship our "Zen Art" globally with secure, tracked packaging.

  • Processing Time: Standard items ship within [1-3] business days. Custom items require [X-X] days for carving and polishing.

  • Delivery Time: * Standard Shipping: [7-15] business days.

    • Expedited (DHL/FedEx): [3-7] business days.

  • Tracking: You will receive a tracking number via email as soon as your order is dispatched.

4. Customs, Duties, and Taxes

[Your Brand Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged Items During Transit

While we do not accept returns on custom items, your satisfaction is our priority. If an item arrives damaged due to shipping:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos of the damaged item and the packaging.

  • We will work with the carrier to resolve the issue or provide a suitable solution.